need a hand? sorted.

Logging in

The app lives at sparkies.app/portal.html. Forgot your password? Tap "forgot password" on the login screen, enter your email, and the reset link takes you straight to a set-new-password screen. Use the same email you purchased with so any plan you bought connects automatically.

Connecting Strava

1. In the app, open the menu, then Account settings.
2. Under Strava, tap Connect Strava. You will see exactly what we collect and how before anything happens.
3. Tap Agree & connect, then approve Sparkies on the Strava page that opens.
4. Done. On the Log an activity form you now get a Pull latest from Strava button that pre-fills your most recent run, check the numbers and save. One tap, one activity, only when you ask.

Disconnecting Strava

Account settings, Strava, Disconnect. That deletes the connection and removes Strava links, routes and activity references from your logged runs; the runs themselves (distance, time, how it felt) stay in your log. Revoking Sparkies from inside Strava (Settings, My Apps) does the same thing automatically. Full detail in the privacy policy.

Billing and subscriptions

• Training plans are included with the Clubhouse. A plan bought on its own before this stays yours: pay once, keep access, no renewal, whatever happens to your membership.
• The Clubhouse is a monthly subscription billed by Stripe. Cancel anytime: Account settings, Subscription, Manage subscription, which opens Stripe's secure portal where you can cancel, update your card or download invoices. You keep access until the end of the paid period.
• Receipts come from Stripe at the email you paid with. We never see or store your card details.
• Something not right with a purchase? Use the form below and Ben will sort it.

Your data

What we collect and why is in the privacy policy (short version: no ads, no selling data, no cookies in the app). You can delete your account in settings, or ask below and we will do it and confirm.

Message Ben

Prefer email? ben@sparkies.app